MEP FIXIT Service is provided by RAEWLLC Service for Online Payments, Refunds and Cancellations. This policy applies only to activities Service Provider engages in on its website Mepfixit.com. The following policy is designed to inform you to the best of our abilities about our Payment and Refund Policy, and to protect our business.

Payment and refund policy 

The Mepfixit Website may offer its users to pay for services delivered by our service partners using their credit cards. In those cases, the user will only be charged once our service partner has confirmed, either verbally or using the Company’s systems, that the service has been delivered. The Company will not seek the confirmation of the user that the service has been delivered before processing a payment.

PAYMENT CONFIRMATION.

The Mepfixit Website user will receive the payment confirmation by email on his register email address given at the time of order, through a notification sent in an inbox, app or both. The confirmation will be sent by the Company after the payment has been processed as soon as practically possible.

REFUNDS.

Should the Company, based on the delivery confirmation of our service partner, charge a user and it turns out that the service was in fact not delivered, the Company will refund the full amount to the user and seek compensation for the refund from the service provider. It is the responsibility of the Website user to ensure to bring such cases to the attention of the Company by emailing help@mepfixit.com

If a user perceives that the service delivered by a Company service partner was unsatisfactory or caused damages to the user’s property, it is the responsibility of the Website user to ensure to bring such cases to the attention of the Company by emailing help@mepfixit.com within 24 hours of such an incident.

The Company will attempt to mediate between the user and the service partner. The Company does this on a “best effort” basis and does not in any way guarantee that any compensation is paid to the user or that the user is refunded for the service cost. The Company may at its own discretion decide to partially or fully refund a user of the Website.

Refunds will be made onto the original mode of payment and will be processed within 10 to 30 days depending on the issuing back of the credit card.

CANCELLATIONS. Cancellations are fully refunded if communicated to the Company at least 24 hours before service delivery is scheduled to take place. If a cancellation is made less than 24 hours prior to service, but before the scheduled service delivery, the Company will not refund your payment. In cases where a cancellation is made by the user after the scheduled service delivery date, or in case of “no show” by the user at the time of service delivery, no refunds will be provided.